Commercial printer increases customer satisfaction and gains competitive edge
“ProofHQ gives us a competitive edge in our market. I get comments all the time about how our proofing system is much easier to use than our competitors. It definitely separates us from the pack.”
Linemark is a commercial printing company with a reputation of continually providing its clients with creative solutions, cutting-edge technology and superior customer service.
Since 1985, Linemark has been committed to delivering superior solution-based customer service through their highly qualified professional staff utilizing the absolute best technology in the industry. Headquartered in Upper Marlboro, MD as a privately owned firm, their world-class facilities are conveniently positioned between the Washington DC Metro and Baltimore area.
Linemark wanted to improve customer satisfaction with a better proofing solution. “Our clients absolutely love ProofHQ,” says Linemark Graphic Media Manager, Rob Hunt. “We have a client base of close to 1,000 customers and we’ve rolled it out to every single one. Our entire proofing workflow is 100% ProofHQ; we don’t have to worry about anything else.”
With the ProofHQ Connector for Xinet, Linemark now has the full power of ProofHQ’s review and approval capabilities enabled directly inside their DAM interface. This streamlines the online proofs for review through a personalized dashboard for each Customer Service Representative. Integrating ProofHQ with their Xinet DAM system has allowed Linemark to increase productivity internally without obstructing the way their clients receive proofs.