Needing True Project Management
The IT group at Heifer International works on a wide range of products that enable the 900 employees within the non-profit organization to better pursue its mission of helping families in need overcome poverty and hunger in over 30 countries worldwide. As the Director of IT for Heifer, Cedric D. Lambert knew that his team’s work impacted operations not only in the organization’s domestic offices in Arkansas, Massachusetts and Washington DC, but also at its international field offices in locations such as Guatemala, Haiti, Kenya, Nepal, Ukraine, and The Philippines.
Over time, the IT group’s role had evolved from just providing routine management and support to a greater role in projects that contributed to Heifer’s overall humanitarian mission.
Cedric’s team tried to use spreadsheets and their existing helpdesk solution to handle the rise in projects, but the combination of those tools failed to deliver the desired results. The tools left his team with disjointed communication, inconsistent reporting, manual or non-existent tracking of progress, and no real coordination of effort.
It soon became clear to Cedric that their existing helpdesk solution was inadequate for handling his team’s increasing number of project-oriented tasks.