Workfront Executive Vice President of Customer Experience Sue Fellows Recognized by Utah Business Magazine as “CXO of the Year”

June 22, 2017 Shelbi Gomez

SILICON SLOPES, UT ­­—June 22, 2017 — Workfront®, the leading provider of cloud-based Enterprise Work Management solutions, today announced that Sue Fellows, executive vice president of customer experience, was recognized by Utah Business Magazine as “CXO of the Year.”

The CXO of the Year awards are given to senior executives for outstanding performance in their roles. The selected CXOs, who are from public and private organizations of all sizes, demonstrate the importance of providing strong financial leadership, visionary innovation, as well as social responsibility to Utah businesses.

“Sue is a vital member of our executive leadership team and is well-deserving of being included in this elite category of executives,” said Alex Shootman, CEO of Workfront. “Since joining Workfront in 2015, Sue has taken the lead in creating a high-performing customer experience team.  Her leadership has been instrumental in increasing our annual retention rate since she started. Sue is results-driven, thoughtful, and demonstrates high ethical standards when dealing with the business and her team members, and our customers love her. We are excited to have Sue on our team.”

In addition to increasing customer retention and the creation and implementation of a high-performing customer success team, Sue has been vital in the evolution of the Workfront professional services organization. She developed new methodologies within the team to ensure customers receive quick wins after they have implemented Workfront. She also revamped the training and customer support teams, who also report in under her. The changes she has made within her organization have resulted in improved customer satisfaction scores, which continue to drive high renewal rates for Workfront’s first-year customers.

 To find out how you can join the Workfront team, visit https://www.workfront.com/careers/.

About Workfront

Workfront is a cloud-based Enterprise Work Management solution that helps marketing, IT, and other enterprise teams conquer the chaos of excessive email, redundant status meetings, and disconnected tools. Unlike other tools, Workfront is a centralized, easy-to-adopt solution for managing and collaborating on all types of work through the entire work lifecycle, which improves team productivity and executive visibility. Workfront is trusted by thousands of global enterprises, like Cars.com, Cisco Systems, Comcast, iProspect, Schneider Electric and Trek. To learn more, visit www.workfront.com or follow us on Twitter @Workfront_Inc.

 

 

 

About the Author

Shelbi Gomez

Shelbi is an experienced public relations professional with experience in both agency and corporate marketing environments. She currently guides brand awareness, market research, analyst relations, and customer content. She has nearly a decade of BtoB and BtoC experience helping companies tell their stories in the changing media landscape — in traditional media outlets, social media, and now through content marketing.

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