Workfront Helps Arkansas Courts Standardize Processes and Reduce Under-the-Wire Efforts to Meet Deadlines by 50 Percent

June 9, 2015 shelbigomez

SILICON SLOPES, UT— June 9, 2015 — Workfront, the leading provider of cloud-based Enterprise Work Management solutions, has enabled the State of Arkansas court system to standardize its project management process, increase efficiency and collaboration, and improve document control. After implementing Workfront, the Arkansas Administrative Office of the Courts (AOC) improved its productivity at meetings, gained 360-degree project visibility, and reduced eleventh hour struggles to meet project deadlines from 60 percent to 10 percent.

The Arkansas AOC is tasked with implementing technologies and services that improve the operations of the state's judicial branch. Within the AOC, a Project Management Office (PMO) assesses IT needs and requests from the courts before initiating a project and designating one of its four project managers. While new technologies have enabled the Arkansas court system to streamline document processing and improve case management, rising demand for digital services resulted in an increase in project deadline delays and last-minute surges to meet 'go-live' schedules.

'All hands on deck' scrambling to meet project deadlines

Prior to Workfront, the PMO used a file-sharing network and email for communicating information on work presented in Microsoft Project. But it proved impossible to track current document versions and keep team members informed about project assignments and details. As a result, issues that went unresolved during the project brought progress to a standstill as the team approached the 'go-live' deadline.

According to Alex Rogers, head of the AOC Project Management Office, “We’d have 'all hands on deck' fixing issues, and that was extremely stressful for everyone involved. I’d estimate that happened about 60 percent of the time. Another 20 percent of the time, we’d have to extend the timeline. We needed a better solution.”

Implementing Workfront has enabled the Arkansas AOC to standardize its project management process by using Enterprise Work Cloud templates. The PMO can now easily update the templates as processes change, and can also accommodate unexpected projects by getting developers rapidly up to speed without impacting other work in the queue. Workfront also empowers project managers to efficiently communicate with the right team members from the start: they can tag specific individuals in order to send status updates, change dates, and ask questions.

“With Workfront, project managers uncover issues much earlier, and our organization has matured so projects are repeating. Both have contributed to a significant reduction in the number of times we’ve had to scramble to meet a 'go-live' schedule,” said Rogers.

Abundant information for executives

“Workfront offers so much information to executives responsible for leading and directing organizations. It's a tool that helps us manage our work,” explained Rogers.

Additional Resources

About Workfront

Workfront is a cloud-based Enterprise Work Management solution that helps marketing, IT, and other enterprise teams conquer the chaos of excessive email, redundant status meetings, and disconnected tools. Unlike other tools, Workfront Enterprise Work Cloud is a centralized, easy-to-adopt solution for managing and collaborating on all types of work through the entire work lifecycle, which improves team productivity and executive visibility. Workfront is trusted by thousands of global enterprises, like Cars.com, Cisco Systems, Comcast, iProspect, Schneider Electric and Trek. To learn more, visit www.workfront.com or follow us on Twitter @Workfront_Inc.

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