The Keys to Project Management Success: Ownership, Transparency, and Accountability

October 13, 2014 Marcus Varner

Tony Toglia We recently reached out to 40 top Project and Portfolio Management (PPM) professionals and asked them the following question:

"Please share a remarkable leadership secret that had a major impact on an enterprise project you have managed. Please tell the story and the results that you achieved."

Today we highlight the response of Tony Toglia, Director, Project Management Office at Rideout Health.


My story goes back 18 months, when my team and I kicked off an implementation for a full-blown enterprise-level healthcare system. The project involved multipoint integration and drastic changes to current business practices. There were significant risks and issues involving the design and build decisions. We also struggled to bring more ownership to the project team to facilitate the focus required for the work. We needed to tackle these challenges before they affected the critical path of the project. Therefore, I divided my approach into leveraging three related concepts: ownership, transparency, and accountability.

First, we focused on facilitating ownership. We made things easy and provided incentives. We concentrated project data into our project management information system, Workfront, for one-stop shopping. I authorized giving stakeholders direct access to Workfront, which provides one-click automated HTML email to communicate project information. It also serves as a forum for project discussion, providing context, nurturing engagement, and driving ownership.

Second, we focused on transparency. We built "late task" reports, and Workfront sent them out to the team via automated email on a weekly schedule. I included stakeholders from all areas of the organization, not just IT and not just the team members, which helped elevate stakeholder interest, bring transparency, and break down silos, subsequently driving success.

3 Key Lessons Learned:

  1. Facilitate ownership of project elements.
  2. Build Transparency into the process.
  3. Ensure accountability.

To see the rest of Tony Toglia's story and benefits they reaped from these lessons learned, read Rideout Health's full case study today!

To get more project management secrets from top thought leaders, download the complete Lessons from 40 PPM Experts on Making the Transition from Project Management to Project Leadership eBook.

About the Author

Marcus Varner

Marcus is a content strategist and producer who loves helping brands craft content that improves customers' lives, builds brand credibility, and demands to be shared. For the last 10 years, Marcus has worked in every type of content—from writing to video production to design—and is currently a senior content marketing manager at Workfront, where he oversees all corporate- and awareness-level level content. When he's not producing content, he's consuming it, in the form of books, movies, and podcasts.

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